Shipments and deliveries
PRICE AND DELIVERY TIME
- NATIONAL AND PORTUGAL SHIPPING
- EXPRESS MAIL:
They have a delivery time of 24-72 business hours maximum.
- National (24-72 working hours): € 3,90 - Free shipping on orders over € 50
- Balearics (5-7 business days): € 6,99 - Free shipping on orders over € 80
- Ceuta and Melilla (5-7 business days): € 19,99 - Free shipping on orders over € 150
- Canary Islands (48-72 working hours): € 9,99 - Free shipping on orders over € 100
- Portugal (5-7 working days): € 4,99 - Free shipping on orders over € 80
- No shipments are made on non-working days or holidays.
- When we have sent your order, you will receive an email with the tracking information.
- FREE SHIPPING:
On orders over € 50. Free shipments will also be delivered with the courier company Correos Express.
The delivery time will be 24-72 working hours.
- EUROPEAN UNION SHIPPING:
- ZONE 1:
FRANCE, ITALY, BELGIUM, AUSTRIA, GERMANY, NETHERLANDS
Delivery time: (5-6 business days) € 12,99 -Free shipping on orders over € 150
- REST OF EUROPE:
Delivery time: (5-6 Business days) € 16,99 - Free shipping on orders over € 200
Orders outside the peninsula within the European Union will be delivered with the courier agency Correos or Ups. The delivery time is approximately 5-7 working days.
SHIPMENTS OUTSIDE THE EUROPEAN UNION
Candyfloss ships worldwide. The cost for shipments outside the European Union is 30 €.
The estimated delivery time depends on the region and the country.
In case of any incident in the transport, the maximum delivery time could be extended to 35 working days. In this case, if the orders do not meet the deadline, due to an incident that occurred with the transport courier, Candyfloss Joyas is not responsible, since it will be an external error to us.
TAXES AND FEES
All orders outside the EU and the Canary Islands, Ceuta, Melilla, Andorra and Gibraltar may be subject to additional fees and customs taxes. These fees are calculated by the customs authorities. Unfortunately, we do not have control over these rates and we can not establish what the cost will be, since each customs policy and fees vary by location.
A good idea is to contact your local customs office to check the updated rates before placing your order, and thus avoid unexpected costs.
At Candyfloss we do our best to include the necessary documentation and any other requirements from the local authorities for delivery at destination. For this reason, we may need some personal information (ID number, passport or driver's license) for international documentation.
For any questions, you can contact us through our e-mail: firstname.lastname@example.org
- In periods of promotions, discounts ... free shipping will not be active.
- All orders will be sent in the corresponding order of entry and according to the type of shipment chosen. Orders placed after 14:XNUMX p.m. will be processed the next business day. In the case of orders placed on Friday or holidays, the shipment will always begin to be processed in the following working days.
INCIDENTS IN DELIVERY TIME
In terms of delivery times, Candyfloss is not responsible for: absence at home, incorrect addresses, restricted access to the delivery area, lack of time for delivery due to force majeure or local holidays ...
Shipments are not made on holidays or during weekends.
In times of festivity such as Christmas, sales, Valentine's Day ... Orders may take a little longer than usual.
In case of any incident in the transport, the maximum delivery time could be extended to 35 working days for the European Union and International and 20 working days in shipments in the Peninsula. In this case, if the orders do not meet the deadline, due to an incident that occurred with the transport courier, Candyfloss Joyas is not responsible, since it will be an external error to us.
In the event that an order has been returned by the transport agency, the product will be returned or exchanged, as agreed with the client. The shipping costs generated will always be borne by the customer.
CANDYFLOSS LEGAL NOTICE
Candyfloss is a jewelery and jewelery store, with exclusive and handcrafted designs.
According to the 34 / 2002 law of 11 of July, services of the information society and electronic commerce, the following data is provided:
Almudena Sánchez Caballero
C / Montemayor block 2-2D
TLF: + 34 678192581