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Returns & Exchanges

Changes:


To make the change of a product you must follow the following steps:

  • Request the change by email to info@candyflossjoyas.com within a period no longer than 48 H from the receipt of the product.
  • The product must be sent to Candyfloss, in a maximum term of 7 days skilled The product must be returned in its original packaging.
  • The money will not be refunded in any case nor will the difference be exchanged if the new product is of lower amount and the corresponding amount must be paid if the product for which the change is made is of a higher amount.
  • Sending expenses will be at client's charge, must be done through certified mail, keeping the receipt of the shipment, in order to guarantee the integrity of the product, as Candyfloss will not be responsible for the change until the item arrives back to us.
  • No changes allowed for the loss of the bathroom in your jewelry and for the use of them, for reasons of hygiene.
The speed in the loss of the bath will depend on different factors such as sweating, mode of use, PH of the skin of each person or the use of chemical products on the skin.

Meet the care that you must follow in our little gems.

  • Changes are allowed for an erroneous order received, for lack or fall of the zircons or for a failure in the closing of the earring *

* Sometimes the rings have a slightly more complex closure, if you write us whatsapp or email we can specify how to fix it.



Returns:

Product returns are not allowed in any case. Except in:

  • The customer receives the order in poor condition. In this case, CANDYFLOSS will be responsible for the cost of the corresponding shipping costs.
  • The customer has mistaken the size of the rings and wants to change it. In this case, the customer must be responsible for the cost of the corresponding shipping costs (3,90 €).
  • The product is not what the client expected and wants to change it. In this case, the customer must be responsible for the cost of the corresponding shipping costs (3,90 €).

IMPORTARTE: Provided that the returns will be accepted, once the product is received and within a maximum period of 24 hours, the buyer contacts us through our email info@candyflossjoyas.com notifying this incident and attaching a picture of the defective product)


In this case, the shipping costs will be borne by the buyer. The article must be sent within 7 business days from receipt.
In cases such as early repentance of the order within the first 8 hours of its completion, the full refund of the same will be made within the established deadline of 7 business days from the purchase. (Shipping costs will not be refunded)

IMPORTANT NOTE:

  • In the case of pending, no refunds will be made for hygiene reasons.
  • In no case, refunds of shipping costs already paid will be made. Only the full amount of the product will be refunded.


Candyfloss reserves the right to refuse returns of used items or in poor condition and without the original packaging.